Wards of Kent

The Package

Basic Salary: £25,100

Work Pattern: Monday to Friday 09.00 – 5.30pm (2 days 9.00 – 5.00pm. Option of working 1 day per week from home

Additional Benefits: Holiday Commission, 33 days paid Holiday (plus an extra day off for your birthday!), Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, Paid entrance fees to charity events

What is in it for you?

• A competitive salary package
• 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
• A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
• A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
• Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
• A company that embraces change and moves with the times
• Access to up-to-date company communication via social media and WhatsApp groups
• Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

• Our customers’ experience starts with YOU! In providing that personal, professional property maintenance advice, you help us make sure our landlords and tenants always get the best possible service
• Ensuring that all property management issues are dealt with effectively and efficiently and making sure that we are compliant and act within our own standard operating procedures
• Maintain our key register and help manage a database of contractors
• Build great relationships with our network of lettings offices and liaise and co-ordinate with them end of tenancy and pre tenancy work
• Resolving or escalating any issues promptly
• Training and mentoring others

The Person

• An ability to build great relationships with Landlords and Tenants alike
• Fantastic communication skills with a highly organised ability to prioritise what is most important
• Able to work under pressure and at pace
• A good knowledge of IT skills is essential as is a bright, enthusiastic “can do” attitude
• Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
• Previous experience within lettings or property management is essential

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